We have a 10-day return policy on non-sale items, which means you have 10
days after receiving your item to request a return.
For Sale items- "All Sales Are Final."
For non-sale items to be eligible for a return, your item must be in the
same condition that you received it, unworn or unused, with tags, and in its
original packaging. You’ll also need the receipt or proof of purchase.
Most refunds are issued to the payment method used at the time of purchase.
If the reason for return is the result of a Cozy Apparel Shop error or a
faulty item, or if we have agreed to bear the return shipping costs, when the
returned item(s) are received by us, your refund will automatically include
returned shipping fees if any.
If the reason for return is not the result of a Cozy Apparel Shop error or a
faulty item, or if we have not agreed to bear the return shipping costs, you
are responsible for paying the cost of return shipping. Return shipping costs
will not be reimbursed for that return. This does not apply to
items that are returned because they are faulty.
Cozy Apparel Shop is not required to accept any returned item that, because
of customer negligence, misuse or tampering is damaged, missing parts or in
unsellable condition.
We will notify you once we’ve received and inspected your return, and let
you know if the refund was approved or not. If approved, you’ll be automatically
refunded on your original payment method. Please remember it can take some time
for your bank or credit card company to process and post the refund.
To start a return, you can contact us at Shipping_and_returns@CozyApparel.Shop. Be
sure to include either
the ORDER #, or
the name the order was placed under and the
date the purchased occurred. We will email you back with instructions.
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